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User review
of Luigi’s Box
Great product, amazing customer support
-
by Martin Poduska
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
We loved the search functionality, as it's a huge improvement over the in-house solution that we used previously. The pricing is reasonable, customer support stellar, and the entire implementation process was seamless. Overall, it was a great decision to choose Luigi's Box.
What aspects are problematic or could work better?
I might discover more opportunities for improvement in the future but so far the experience was everything we expected from it (and more).
What features/services would you like to see in future versions of this product?
To be honest, our particular use case is relatively simple and Luigi's Box has met all our expectations. As long as its performance remains as solid as it is now, we'll be more than satisfied.
Are you a current user of this product?
No
Vendor Reply
Here’s how the company that owns Luigi’s Box replied to this user review:
Greetings, Martin. Thank you for your review. It is challenging to develop your solution. It is both technologically and personnel intensive. That's why even large clients turn to us with requests to improve or replace their own solution. We are happy to help you.
Sincerely, Martin from Luigi's Box
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Computer Software
USAGE & IMPLEMENTATION
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It improves visitor engagement.
- It makes the customer journey faster.
- It increases conversion rates.
- It provides effective reporting and analytics tools.
- Its vendor provides ongoing development and support.
