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User review of Luigi’s Box

Great search engine for your eshop

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Luigi's box completelly change the search function on our eshop. It added many possiblities how to display visitor queries. The analysis show us, what users are looking for, we can take those searches and make the results better to insrease the conversions. We can show blog posts related to the search directly in search results. And what is our most use function is fixit rule, where you basically send visitor to the best page for him. For example, if visitor looks for a brand name, we send him to the brand product description. If he looks for certain product, we show him anthing related to it. Really good.

What aspects are problematic or could work better?

Sometime I think luigis box shows incorrect results. It happens with some products, where if someone is looking for "product A", it shows "Product B" as the main result and product A as a smaller product on the site. It can obviously be fixed manually, but it takes too long to find all the issues.

What features/services would you like to see in future versions of this product?

Honestly, I can not think of any. Luigi is giving too many possibilities to search window, that it is hard to think of improvements. Maybe banners?

What specific problems in your company were solved by this product?

We had no idea what people are looking for, what are they bouncing off... the stock search engine on shoptet (our solution) is just too oldfeshioned. So luigis brings basically everything to it.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It improves visitor engagement.
  • It makes the customer journey faster.
  • It increases conversion rates.
  • It provides effective reporting and analytics tools.
  • Its vendor provides ongoing development and support.

PRICING & COSTS

What was the cost of implementing this product?

no starting fees if I remember correctly, luigis box has native support in Shoptet

What is your total annual cost for using this product?

920

How long is your contract with the vendor?

Unlimited

FEATURE DETAILS

No information provided by the reviewer.