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User review of Luigi’s Box

Great tool to improve customer search experience

- by Andrej Petričko

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We noticed great improvement when we moved to Luigi's Box search ending. Also we use option to recommend similar or related products in search or product detail, to help our customers find what they need .

What aspects are problematic or could work better?

We sometimes struggle with API limitations or service drops, But they are always on side with catalog optimalization and does not affect search engine performance or overall customer experience.

What specific problems in your company were solved by this product?

Better results or better customer experience overall, because they found that they search for.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It improves visitor engagement.
  • It makes the customer journey faster.
  • It increases conversion rates.
  • It provides effective reporting and analytics tools.
  • Its vendor provides ongoing development and support.

FEATURE DETAILS

Relevant tuning
4
very good
Insights
5
amazing
Marketing
4
very good
Relevant recommendations
4
very good
Autocomplete
5
amazing
SEO influencer
5
amazing
Reporting
4
very good
Guided navigation
5
amazing
Smart banners
4
very good
Page ranking
4
very good
Categories
5
amazing
Quicklinks
5
amazing
Blacklist
4
very good
Spell check
4
very good
Keyword highlights
5
amazing