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User review of Luigi’s Box

Optimizing internal search efficiently

- by Ondřej Štarman

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

From the luigis box, we are using the enterprise search functionality. The solution is very easy to implement, for a resonable price and on top of that, it just works.

What aspects are problematic or could work better?

Even though we use the solution for more than 3 years, the analytical platform with statistics and customziation is quite new for us so we have to look into this a bit more. However this is a huge step ahead as we wont be blind anymore regarding the how the internal search works and helped us with the UX within the website.

What specific problems in your company were solved by this product?

We had a very poor internal search functionality. It couldnt handle misspelled words, it couldnt work with prioritization...

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Banking

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It improves visitor engagement.
  • It makes the customer journey faster.
  • It provides effective reporting and analytics tools.

PRICING & COSTS

What was the cost of implementing this product?

Free

What is your total annual cost for using this product?

12000 euros

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

10 %

FEATURE DETAILS

Relevant tuning
4
very good
Insights
3
ok
Autocomplete
3
ok
Reporting
4
very good
Page ranking
4
very good
Categories
3
ok
Blacklist
4
very good
Spell check
4
very good
Keyword highlights
4
very good