- Home Site Search Solutions Luigi’s Box Robust internal search solution for our e-shop
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User review
of Luigi’s Box
Robust internal search solution for our e-shop
-
by Michal Pekarcik
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Customer support, very easy to use interface, synonyms and synonym predictions.
What aspects are problematic or could work better?
Analytics
What features/services would you like to see in future versions of this product?
A/B testing
What specific problems in your company were solved by this product?
More relevant search results and more automated search solution that does not need that much upkeep.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospital & Health Care
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It improves visitor engagement.
- It makes the customer journey faster.
- It increases conversion rates.
- Its vendor provides ongoing development and support.
PRICING & COSTS
What was the cost of implementing this product?
N/A
What is your total annual cost for using this product?
50 000 EUR
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
30%
FEATURE DETAILS
Relevant tuning ok
3
Insights very good
4
Marketing very good
4
Autocomplete very good
4
Reporting mediocre
2
Keyword highlights ok
3
