Gets the job done, but is severely lacking

What is your role with this product?

• I use it myself

How long have you been using this product?

1-3 years

What is your company size?

11-50 Employees

What is your industry?

Fund-Raising

Did your company use a different software before this one?

Yes

What software did you use before?

I don't know this was in place when I got here

Why did you decide to change it?

Decision made by previous department head

Are you satisfied with the change?

N/A

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C