Horrible Experience

What are the best aspects of this product?

The only good aspect was that it was easy to find online. That would be a good thing if it were not for the awful experience

What aspects are problematic or could work better?

There were glitches I dealt with, which is fine. Tech issues happen all the time. What made the expeince awful is how customer service handled things.
I realized Magisto wasn't the service I was looking for the first day I tried it. Due to that, I cancelled the trial. No confirmation was sent for my cancellation, but I left it alone thinking everything was fine. A week later I received a notice that a subscription payment was taken from my account. Not only was money taken, it was taken for the premium level instead of basic personal use. I contacted Magisto, went to the cancellation page again, submitted a second cancellation, but still didn't receive a cancellation notice. After contacting Magisto, they claimed I cancelled too late, even though it was the first day and they give you a one week trial. I provided my browser history proving that I went to cancellation page to submit a cancellation, yet I was told I could not get a refund without a confirmation notice proving it was cancelled. Since they never provided one, I got screwed. Even after, I've repeatedly submitted cancellations and they have not provided confirmation of the cancellation. Do not try if you do not want your money stolen.

What features/services would you like to see in future versions of this product?

I hope they improve their customer service because how things are currently will run their business to the ground.

What specific problems in your company were solved by this product?

This resolved nothing, I ended up having to find another service.

Are you a current user of this product?

No