I highly recommend this tool

What are the best aspects of this product?

I've come to appreciate a number of this program's features. For one thing, the tool for remote connection is pretty self-reliant and I don't need to do much to get a connection. Package updates can be done easily and correctly and patch management is also intuitive. Implementing software is also a breeze with this tool. I also like that the remote control agent also lets me transfer files in the background as well as use multiple screens.

What aspects are problematic or could work better?

While I like the remote control agent, I do have to admit that it has difficulty handling video cards with very high resolution. I've also noticed that using the remote control agent has resulted in me losing control of both the keyboard and the mouse. Another issue I have with this tool is how it struggles with big patches. Installing does take up a lot of time and I've had experiences where people have restarted without finishing the patch download.

What specific problems in your company were solved by this product?

Our company has been using this tool for assets and inventory because it's shown itself to be good at controlling and accessing those particular things. We've also used it to implement software and patches, as well as to control remote desktops and automate desktop administration as well.

Are you a current user of this product?

Yes