Really helped us out with regards to accessibility

What are the best aspects of this product?

This tool has definitely helped me out when it comes to providing tech support. Now I can address any technical issues users may have with their computers without having to leave my location.

What aspects are problematic or could work better?

I really think it's not user-friendly that the system logs me out every few minutes. It's a waste of time to have log in every single time.

What specific problems in your company were solved by this product?

It may sound silly, but I really appreciate how I now don't have to head to someone's station just so I can help them out with any technical issues. I don't have to deal with all that awkwardness now because I can resolve issues remotely.

Are you a current user of this product?

Yes