Really makes it easier to manage systems

What are the best aspects of this product?

The IT team is the team that benefits the most from this solution. They can effectively resolve tickets from users in the company thanks to features like remote support, MDM, patch management, and laptop/desktop controls. System management has really become easier for them.

What aspects are problematic or could work better?

I didn't give this a perfect score because there are honestly a number of features that become redundant once you've integrated this with other Manage Engine products. I'd also like to see an improvement in the user interface.

What specific problems in your company were solved by this product?

I have been able to take care of a number of problems thanks to this solution, such as finally being able to deploy an MDM policy for corporate devices. Our IT team has also been able to promptly provide patches to the business's computers. It has also been easier for the team to manage the company's machines overall.

Are you a current user of this product?

Yes