User-friendly but prone to mismanagement

What are the best aspects of this product?

Using this software has really made it easy for us to know our computers inside and out. This has been incredibly helpful, especially with the current situation requiring us to work remotely. The program has an excellent inventory system and has made our job easier. With it, we can remotely update and patch computers, share desktops, and even perform software repair.

What aspects are problematic or could work better?

The problem we've encountered with this solution is that it is easy for us to end up handling a computer that doesn't belong to us, especially when the network we are working with is large and shared. System management is also a challenge when you're using this solution to deal with a large domain that has various ad areas. Another issue we've encountered with this solution is the inability to check if there are any installed webcams in the systems we're managing. We've tried looking for an internal or external way to do this but have not found the answer. Lastly, it may not be economical for smaller businesses to use this when it comes to integrating desktops as well as rebuilding computers.

What specific problems in your company were solved by this product?

This solution has really made it easy for us to transition to work-from-home during this pandemic. We can manage users remotely and ensure that patches and updates are made on our computers even away from the office. It also gave us the bonus of not having to bring more equipment to our office.

Are you a current user of this product?

Yes