I find this platform very useful to my current line of work.

What are the best aspects of this product?

Signing up into this platform has brought a lot of opportunities in my business. It gives me the flexibility to book appointments by merely entering all the details into the system. My clients can also do the same and choose their preferred time through the online portal. Instead of handling the phone and working behind my computer for eight hours a day, I can do other things to entertain walk-ins and focus on customer service. Online bookings are the best because I can secure advanced payments, and there are also fewer chances of cancellations. I consider myself lucky to be using MassageBook because it gives me full visibility of my business from sales reports, daily schedule, queries, etc.

What aspects are problematic or could work better?

Adding and implementing special promotions can be a little bit cumbersome on my end. I want to give my clients more freebies instead of discounts, and I’m having challenges applying the promo code into the system.

What specific problems in your company were solved by this product?

I am glad that I could expand my client base for the last three years, and MassageBook has always done an excellent job in keeping track of my online and phone bookings. Securing more advance payments has helped me reach my financial targets for each quarter. Ever since I started using this platform, I noticed that I have more time to spend with my clients, which is good because I get to talk to them more regarding their staff experience. It also gives me more free time to look into issues that have not come to my attention before. I get to find solutions and improve customer experience because this is what matters most. If clients are happy and satisfied, they would never think of canceling classes or letting go of their membership.

Are you a current user of this product?

No