User review
of Method:CRM
Get in sync with your team
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The customization aspect and customer service are strong aspects.
What aspects are problematic or could work better?
I am still exploring the ins and out of this program but it's exciting to have one program where all the information on a company can be present. I don't know how other team members will embrace sharing their contacts but it's a work in progress.
What features/services would you like to see in future versions of this product?
I would love a time-management tool for hourly employees.
What specific problems in your company were solved by this product?
Making sure all team members where in sync so potential customers didn't have multiply inquiries.
Are you a current user of this product?
Yes
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Entertainment
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
I am not involved in pricing.
What is your total annual cost for using this product?
I don't know.
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
I don't know.
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management amazing
5
Task Management very good
4
Contract Management very good
4
Analytics
Reports very good
4
Integrations
API very good
4
Calendar & Contacts Sync ok
3
Customer Service
Call Center Tools amazing
5
Issue Tracking amazing
5
Support Portal amazing
5
General Features
Collaboration Features very good
4
Dashboard very good
4
Overall Performance very good
4
Access & Role Management very good
4
Customization ok
3
File Management very good
4
Security very good
4
