They Did Not Deliver, Yet Charged us $2000

What are the best aspects of this product?

Method rated very high as a CRM that integrates with Quickbooks. We liked the simplicity of the product. Even though it is not created specific to our industry, we thought it would work well for our company. We were told fields could be customized. The initial customer service seemed thorough. But in the end, we wasted time reiterating the same info to multiple reps.

What aspects are problematic or could work better?

After speaking with Method employees about the needs of our company, we were sold on two different consulting packages. $2000 and two months later, we still didn't have a functioning tool. They did not deliver what was promised. We heard multiple times there were "glitches" in their system and that "others had said the same thing". It became painfully obvious they have a great concept, but the platform is still in development and not up to par with other CRMs. We had to ask for things like creating functioning fields, fixing broken algorithms, and providing consistent formatting on the entry screens. When we got the CRO involved, she punted it back down the org chart. They would only spend more time if we spent more $. They didn't take responsibility and only refunded a small portion. It's like they stole from our company. I can not recommend Method at all.

What specific problems in your company were solved by this product?

None. We were never given a functional product.

Are you a current user of this product?

No