One time billing / PREPAYMENT

What are the best aspects of this product?

Works with Quickbooks... that is the only reason we purchased it.

What aspects are problematic or could work better?

Did not end up working with our particular needs. The biggest problem is that we prepaid everything up front which was over $2,000. When we decided not to use it anymore we could not get our money back. Instead of cancelling, I dropped our plan to the lowest cost in case we ever wanted to revisit the product. 18 months later, I still had $1,500 in our prepayment account but it expires on the 18th month. I know it was our fault that we didn't do our research before we paid the whole amount up front... we should have stayed on a month to month service until we completed our evaluation. But the whole thing leaves a bad taste in my mouth and when talking to them, I have to wonder if this is even a US based company because the whole thing doesn't even sound legal.

What features/services would you like to see in future versions of this product?

None

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

No