User review
of Method:CRM
Product potential but support is POOR
-
by John McDonald
USER SATISFACTION
RECOMMENDATION Unlikely
3 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
The product was easy to install and establish a link with QuickBooks Enterprise. I like that fact that it is web based for ease of access no matter where you are. It have a very clean look and so far appears pretty user friendly, and the be frank, the integration with QuickBooks is our number one priority.
What aspects are problematic or could work better?
I've had some syncing issues but my biggest problem has been accessing support. I am in my 30 day trial period and contacting Method via phone is IMPOSSIBLE, and when trying to contact via their chat, they do not respond in a timely manner. Timely to me is within a couple of hours, these guys are just TERRIBLE!!!!!!
What features/services would you like to see in future versions of this product?
Much better support, without it, the product is useless.
What specific problems in your company were solved by this product?
None yet, we installed and are in our 30 day trial however do to some syncing problems, and that terrible tech support we've received so far, we have not really used the product. I looks to have real potential however without proper support, the product won't meet our needs.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
- I manage other people who use it
- I made the decision to purchase it
- I implemented it
- I advised the company to purchase it
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Computer Software
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
Minimal Time
What is your total annual cost for using this product?
Not sure yet
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
