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User review of MindManager

OK product with Horrible Customer Service

- by Donald Gibson

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

The product works just like it did 10 year ago. Unfortunately every other similar program has progressed a lot in 10 years. Meaning that this one is over a decade out of date technologically.

What aspects are problematic or could work better?

Customer "service" is awful, dis-respective and juvenile. I have instructed our purchasing department to black list all Corel/Mindjet products to ensure that none can be purchased in the future.

What features/services would you like to see in future versions of this product?

It won't matter because I will never buy anything else from this company.

What specific problems in your company were solved by this product?

None. We decided to use Visio for our multiple company project because of the response from their customer service people.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

Used MindManager 2012 and Visio

Why did you decide to change it?

Normal review before making multiple upgrade/purchases

Are you satisfied with the change?

I am glad not to have to deal with their customer service department

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

just one copy as it failed the review horribly

What is your total annual cost for using this product?

$2,000.00 included time to review and evaluate.

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No they didn't tell me about the discount until after the purchase of the evaluation copy

FEATURE DETAILS

Tasks

Task Creation and Assignment
3
ok
Due Dates
1
very poor
Task Prioritization
2
mediocre
To-Do Lists
3
ok

Collaboration

Collaborative Project Planning
1
very poor
Comments
1
very poor
Documents and Uploads
1
very poor

Projects

Gantt Chart/Project Map
1
very poor
Calendar View
2
mediocre
Baselining/KPIs
1
very poor
Project Budgeting
1
very poor
Issue Tracking
3
ok

Platform

Alerts
3
ok
User Access & Permissions
3
ok
API/Integration
3
ok
Reporting and Dashboards
2
mediocre
Customization
1
very poor
Performance and Reliability
2
mediocre
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