- Home Project Management Software MindManager OK product with Horrible Customer Service
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User review
of MindManager
OK product with Horrible Customer Service
-
by Donald Gibson
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
The product works just like it did 10 year ago. Unfortunately every other similar program has progressed a lot in 10 years. Meaning that this one is over a decade out of date technologically.
What aspects are problematic or could work better?
Customer "service" is awful, dis-respective and juvenile. I have instructed our purchasing department to black list all Corel/Mindjet products to ensure that none can be purchased in the future.
What features/services would you like to see in future versions of this product?
It won't matter because I will never buy anything else from this company.
What specific problems in your company were solved by this product?
None. We decided to use Visio for our multiple company project because of the response from their customer service people.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
11-50 Employees
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Used MindManager 2012 and Visio
Why did you decide to change it?
Normal review before making multiple upgrade/purchases
Are you satisfied with the change?
I am glad not to have to deal with their customer service department
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
just one copy as it failed the review horribly
What is your total annual cost for using this product?
$2,000.00 included time to review and evaluate.
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No they didn't tell me about the discount until after the purchase of the evaluation copy
FEATURE DETAILS
Tasks
Task Creation and Assignment ok
3
Due Dates very poor
1
Task Prioritization mediocre
2
To-Do Lists ok
3
Collaboration
Collaborative Project Planning very poor
1
Comments very poor
1
Documents and Uploads very poor
1
Projects
Gantt Chart/Project Map very poor
1
Calendar View mediocre
2
Baselining/KPIs very poor
1
Project Budgeting very poor
1
Issue Tracking ok
3
Platform
Alerts ok
3
User Access & Permissions ok
3
API/Integration ok
3
Reporting and Dashboards mediocre
2
Customization very poor
1
Performance and Reliability mediocre
2
