Answers most of our company’s needs

What are the best aspects of this product?

Consistent and easy to use--these are my first impressions of MRI. The design is very neat and I love how I don't have to second-guess the function of specific buttons. It's all straightforward and easy to learn. My experience has been consistently pleasant. The flow of the design makes sense, unlike other program interfaces that look cluttered. If I need to retrieve data about our tenants, I can easily do so. It even itemizes all of the requests or issues that they have logged. When it comes to documentation, this program is the best.

What aspects are problematic or could work better?

I have a pretty good background on a similar program called Yardi, so most of my observations will be based on a comparison of the two. First of all, compared to Yardi, I think that MRI has an older-looking interface. I guess this is the price of consistency. It can get quite heavy to use after a while too. I hate how this program makes it necessary for me to open so many tabs. The details it asks from me can be repetitive as well. Invoices can't be fired off directly from MRI too. I'd have to tap into an external solution to be able to do so. Some steps can be quite tedious, to be honest.

What specific problems in your company were solved by this product?

Despite the issues I have listed above, this program is still the best match for our needs as a company in the real estate field. We can easily do our accounting in this program. It has given us great insights that we would otherwise have missed. Whenever we need to bill our tenants for some offense or another, we can easily add up the damages to the invoices that we send them. We've also been able to secure certain areas of the program and restrict access to them. This way, only the concerned parties can see the information--it's safer this way.

Are you a current user of this product?

Yes