Basic features are good

What are the best aspects of this product?

This solution is equipped with a comprehensive set of basic features. The documentation is good and there are enough APIs and integrations. Plus, most of the bugs and possible issues have all been ironed out in its previous versions. It's a good enough tool that can be made even better by the team that uses it.

What aspects are problematic or could work better?

I think that NetSuite needs to set its priorities straight. They take their time to roll out new features that lack certain functions. On the other hand, they've left the site builder platform to obsolescence. If you ask me, the latter is where they should concentrate their efforts on because of the sheer number of users who depend on it. There's the suitecommerce advanced that obviously caters bigger companies too, but is being relentlessly forced upon smaller companies like mine. In terms of product complexity and documentation, I'd probably be better of using some other e-commerce platform such as Magento.

What specific problems in your company were solved by this product?

Most of my clients oversee their operations via NetSuite. So far, I've seen how cost-effective and efficient this solution is. Its analytics are top-notch as well. Not to mention, it rarely discriminates against 3rd party integrations, so you can add as many as you want.

Are you a current user of this product?

Yes