Needs a lot of work.

What are the best aspects of this product?

I love how customizable NetSuite is. It has a straightforward design that allows users to easily run searches and track KPIs. Not to mention, the help docs are pretty comprehensive. I am particularly fond of the Performance Management tool as well.

What aspects are problematic or could work better?

There are so many aspects of NetSuite that I feel strongly about. Let me start with its support management. Their reps are not knowledgeable, and what's worse is that they are apathetic to our needs. They obviously don't take the time to get to know their customers. There's the analytics feature that needs a lot of work too. To be honest, I feel like I can generate better reports by starting from scratch with Microsoft tools. There aren't enough updates on the APM bundles as well, plus we can't even reprint our lists for a second time. It's generally a frustrating environment to work in. Users can't communicate via this platform as well. I wish that they would roll out a chat feature to help us out a bit. The Case Management feature does not make it easy to manage more than one profile at a time, a constant source of headache for me. There is the matter of NetSuite being unreliable when it comes to releasing dates for new updates as well. And don't even get me started on the mobile app. It seems like this was rolled out just for the sake of offering an app. Overall, I strongly feel that if NetSuite would just grant users more flexibility, most of these issues would just solve themselves out. I'm hoping that this would be the case with the migration to OCI though. Lately, we've been getting timeout errors too. We've already filed a ticket to resolve this, but as per usual, customer support continues to be unresponsive to our requests.

What specific problems in your company were solved by this product?

Despite all of my complaints, NetSuite is a lot more easy to use and handle compared to other ERP solutions. Still, I think that its account managers and customer reps should pay more attention to the experience that they give to their users.

Are you a current user of this product?

No