The list of issues is almost endless,

What are the best aspects of this product?

Our field is quite unique to other businesses, and we're glad that NetSuite is flexible enough to cater to our needs. We've successfully customized our dashboard for our public organization, and it's running smoothly so far.

What aspects are problematic or could work better?

NetSuite may have granted us ample customization freedom, but not all of its segments work properly. For example, we cannot generate reports per custom segment, making it impossible for us to gather concrete data that we can present to our higher-ups. We've already escalated this issue to NetSuite, and we're still waiting for a resolution. Another issue with NetSuite is that it maintains a linear management perspective. It does not allow users to integrate with the dashboard of other departments. This is quite the issue because a lot of us wear multiple hats in the organization. NetSuite does not take initiative to redirect tasks assigned to those who are out-of-office too. Instead, it creates a backlog that clogs the pipeline and stalls our progress. There isn't enough training on analytics too. Which leads me to circle back to reports and how it lacks in functionalities. When it comes to this aspect, we're quite limited because NetSuite can't even grant us the capability to show a comparison between the final results versus our initial projected results.

What specific problems in your company were solved by this product?

NetSuite has helped us automate some of our processes, including tax processing and budgeting. We've finally said goodbye to tedious tasks of inputting each budget into separate spreadsheets. Tax processing, a previously daunting task especially for our line of work, is now more manageable thanks to NetSuite as well.

Are you a current user of this product?

No