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User review of NetSuite ERP

Easily customizable software

- by Leona

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

NetSuite has helped us to significantly enhance this portion of our business, as well as the time it takes to process personal expenses on a monthly basis. By moving from an Excel based expense reporting tool to Nexonia, we were able to reduce our expense report submission process by nearly a week.

What aspects are problematic or could work better?

The product is very customizable but there is a negative as you have a lot to learn. I’ve been using NetSuite for about three years now and I still have to learn about a lot of the features. Another gripe is a lot of basic features are not available. We have made requests for about 15 enhancements with the support team. For example, I feel the bank reconciliation functionality could be made easier to use, but to be fair, the vendor is trying to improve this feature.

What specific problems in your company were solved by this product?

I work for a non-profit organization that receives funding from 10 sources. Because of our growing needs, Quickbooks was not adequate for our reporting and data organization demands. This is where NetSuite has been a big help. It has also reduced the time we used to take to process monthly personal expenses. We also moved to Nexonia which helped us to significantly reduce the time taken to submit expense reports.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.