What are the best aspects of this product?
We are a medium-sized manufacturing and distribution firm and we were able to go live within three months of signing the contract. This makes it the fastest implementation I’ve been part of. Another benefit is we can write scripts to customize the app for our needs. We managed to do this internally at an affordable cost. Finally, I could view KPIs and get insights on any data from anywhere in the world that had internet access.
What aspects are problematic or could work better?
Initially the system was slow, but the customer support was helpful and we realized that the slow speed was due to our company internet connection and not an issue with NetSuite. Our users expected the software to be fast like Google. They took some to realize that ERP systems like NetSuite are indeed a bit slow compared to websites like Google.
What specific problems in your company were solved by this product?
The main benefit was we were able to remove obstacles that were affecting our process. Our company was using silos for different tasks and NetSuite helped to remove these bottlenecks and improved our processes. Plus, the app provided the flexibility to enable us to offer speedy solutions to our customers.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year