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User review of NetSuite ERP

NetSuite is great solution for CRM and Financial

- by Kate H.

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I have used other similar products and they always lacked something, on the other side NetSuite offers everything we need and it is full fetaured solution. It is flexible and customizable enough that allows us to build task queues and to get the task done.

What aspects are problematic or could work better?

The interface looks old-fashioned and it lacks integrations with tools like IFTTT but I think that this is because it has financial components.

What specific problems in your company were solved by this product?

With this tool we can easily track ROI and CLV especially when all tasks are attributed directly to the customer. It saves us lot of time and money and we are more focused on accounts that hold better ROI and we are able to improve the bad ones.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.