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User review of NetSuite ERP

This is great product but they could work on their customer service even more

- by Norman

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I like that NetSuite is highly responsive product, reliable and up-time, it offers great features and functions. It has fast and efficient connectivity and huge community of users, developers and partners. I like its automation tools and scalable UI. I personally like the Account manager because I constantly get updates and workarounds. I’m able to share experince and knowledge about finctionality.

What aspects are problematic or could work better?

There are some things that I might dislike about NetSuite, for e.g. you can reach their support service through email but you cannot reach them through call because on-hold queue support is more than 20min.

What specific problems in your company were solved by this product?

With NetSuite we managed to improve efficiency and automation, it is 100% cloud based and we don’t have to wprry about security issues and hosting. We have unlimited potential to automate processes.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.