NetSuite OpenAir: Streamlining Operations and Enhancing Efficiency

What are the best aspects of this product?

OpenAir is an excellent solution for managing various facets of professional services businesses. The real-time business overviews provide valuable insights, while its mobile capabilities ensure that teams can access critical data from anywhere. The integration of resource management, project management, and financial tools makes it easy to track expenses, invoicing, and project progress, boosting overall efficiency. The support for global operations, with features like multi-currency and international taxation tools, is a major plus for companies operating across borders.

What aspects are problematic or could work better?

While NetSuite OpenAir is powerful, its interface can be complex for new users. The learning curve may be steep for teams that are not familiar with similar professional services automation tools. Additionally, there could be improvements in the customization options for reporting and dashboards to suit the needs of different business models more precisely. Some users have also mentioned that the integration with other systems may require additional configuration time.

What features/services would you like to see in future versions of this product?

it would be helpful to have more robust AI-driven analytics and forecasting features for resource allocation and project timelines. Additionally, integrating more third-party applications directly into the platform, or offering out-of-the-box integrations with popular tools in various industries, could further improve its versatility. A more intuitive user interface or customizable onboarding experience could help new users get up to speed faster.

What specific problems in your company were solved by this product?

NetSuite OpenAir has helped streamline our resource and project management processes. It’s made it easier to allocate the right people to the right projects based on their skills and availability, optimizing revenue and reducing overhead costs. The invoicing and revenue recognition features have made our billing processes much more accurate and efficient, reducing the time spent on administrative tasks and improving cash flow. Additionally, the cloud-based nature allows our remote workforce to stay connected and productive no matter where they are.

Are you a current user of this product?

Yes