NetSuite is a fairly nice product, it helps us do so many things all at the same time.

What are the best aspects of this product?

Communication is essential in every business, and NetSuite helps us get in touch with our co-workers and also to our external clients, which brings revenue to our company. The platform is so easy to use, and it does an excellent job of withholding all pertinent customer information. You can search and extract data anytime you want with just a few clicks. Reaching out for a customer has never been this easy.

What aspects are problematic or could work better?

System lags and glitches such as duplicate emails that can annoy a client. There are instances wherein the entire system loses its functionality, and the staff cannot get any work done for the day, causing us to have backlogs for the next couple of days. Although this scenario does not happen frequently, it still impacts our productivity and momentum. The good thing is that NetSuite makes sure that everyone is aware of what's going to happen most of the time.

What specific problems in your company were solved by this product?

Before using NetSuite, our customer files are quite messy and disorganized. Now I can pull up their file within seconds, thus saving me a lot of time. Also, data entry is such a breeze because of its advanced functionality, and we no longer have to spend countless hours doing things the old-fashioned way. Also, using NetSuite makes it easier for everyone to multi-task and perform multiple roles all at the same time. They can attend to a customer query, purchase supplies, send and track invoices by just using one platform. We are now able to respond quickly to our clients, making most of them very happy.

Are you a current user of this product?

Yes