What are the best aspects of this product?
When you have the required assistance, its support functions wonderfully. The wide range of hardware and software support is what I love with this product. EMC collaboration is beyond average. CHAT has proven its use in opening up an initial case. What I like about them is that they don't automatically assume anything without going through a thorough review.
What aspects are problematic or could work better?
Their support is falling a bit behind as a result of lesser headcount. Experience is also lacking. I'd wind up calling their mananger just to get the support required. Its Centers of Excellence is great, but not the experience and collaborative efforts seen in the augmentation of today's operational centers.
What specific problems in your company were solved by this product?
Having the ability to backup data in different environments. I've been making full use of NetWorker for the companies I've collaborated with over the years. I was able to implement, upgrade, and maintain things with it. I've dealt with other backup programs and this one is pretty decent for its standards.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?