What are the best aspects of this product?
Support is awesome if assistance can help you with whatever it is you need. The small number of support headcount is what's primarily responsible for the delays. At some point, a 5-minute delay was deemed unaccetapble. These days, having a 5-minute delay entails a really great day. Varying software and hardware support is what makes this product attractive.
What aspects are problematic or could work better?
Support is lagging a bit as a result of reduced head count and experience. I practically had to reach out the available manager just to have support on the line. Its "Centers for Excellence" basically involves the addition of support staff. It's not really a collaborative effort and experience in the augmentation of current data centers.
What specific problems in your company were solved by this product?
Being able to backup data in a wide range of environment regardless if it's military or hospitals. I've been using NetWorker for an a number of companies. I carried out, preserved, and made necessary software upgrades. The solution can fail. But it makes up for it through swift software recovery.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?