Poorly Documented, with Slow Support

What are the best aspects of this product?

It's an all-in-one coworking space management solution.

What aspects are problematic or could work better?

The documentation is very poor and lots of features are built in an inter-connected way so if you change one thing you cannot change another thing. E.g. You cannot delete a user until all accesses are revoked, all outstanding invoices are paid, all contracts are cancelled AND all bookings are cancelled.

Lots of reports have errors and contract signing is not as smooth as it was, and it has been a month since the new UI was deployed but the documentation is still old.

Support sometimes takes more than two days to respond which is unacceptable for someone trying to do a fresh deployment.

What features/services would you like to see in future versions of this product?

Better documentation and faster support.

What specific problems in your company were solved by this product?

Bookings and user invoicing.

Are you a current user of this product?

Yes