Office Ally customer experienced 600 percent price increase over 10 years, avg 60% per year

What are the best aspects of this product?

Office Ally has remained in business for the 10 years that we have been a customer. Now actively looking to make a change. We used Practice Management and EHR 24/7,

What aspects are problematic or could work better?

Our previous practice management software worked much better. However, that company was bought up by a competitor who shut it down.
Way too many screens required to navigate when entering a new patient, following up on denied claims, locating applied payments, running reports, creating and saving super bills, setting up progress notes and reports on EHR 24/7.
Outrageous 600 percent increase in monthly billing over 10 year period when our staff has been stable over 10 years, no turnover, stable volume of claims billed. Initially, insurance companies funded Office Ally so that mental health providers and small provider groups that were not eligible for federal funding to implement EHR could submit claims electronically rather than paper claims. Gradually, insurance companies stopped participating and pulled out, resulting in excessive "creative" provider billing schemes to cover the gap. Multiple new "non par" billing categories were assessed for each provider NPI number every month. Add on charges for credit card billing, confirming appointments were excessive. Worst of all, we are experiencing difficulty with getting our data released from Office Ally to transfer elsewhere. Before we ever signed up with Office Ally, I confirmed that customers leaving Office Ally also leave with their patient billing records to upload to their new billing software provider. Office Ally is dropping the ball on this.
Billing Support, Technical Support, Customer Service, and Cancellation Departments completely unresponsive to customer issues. If you call any of these departments they needlessly you up for long periods of time because staff either doesn't' know what they are doing, OR staff has been instructed to stall and never resolve billing issues, just continue with price increases. Office Ally sends a form letter and/ a Case number and completely drop the ball from there, while continuing monthly billing for services we cancelled.

What specific problems in your company were solved by this product?

Electronic billing of health insurance claims.

Are you a current user of this product?

Yes