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User review of Office Sweeet

It is SWEEET !

- by Debbie Donahue

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

In general, the overall design is uniquely organized and fluid.

As a big plus, their Step-by-Step instructions make it easy to get up and running. Not only do you have direct access to clear and concise video tutorials and documentation, the messaging center within OfficeSweeet will connect you instantly with support. No waiting for a return email or phone call.

With over 20 years of administrative and financial experience, in my opinion, OfficeSweeet puts QuickBooks in the dark ages when it comes to getting things done to truly understand your financial position. You can put information in and go back and change anything, delete anything or just start again making accounting a breeze. You are able to follow your receivables and payables in such a clear manner that makes bank reconciliations and cash flow recording quick and simple.

The built in calendar and messaging center is fantastic. It allows an administrator to pay special attention to workflow status, makes it very easy to communicate between staff and clients to know exactly what the status is of all projects and tasks and be able to make sure that no steps have been missed or are late. The system insures that all employees and consultants are accountable for daily activities. Having billable time available makes it not only easy for payroll, but for keeping track of invoicing and contractual time.

Their CRM is easy and intuitive, with a built-in emailing and document management, it’s so nice to have a record of every interaction with all of your contacts exactly where you can find it. I particularly like having the built-in eSignature component.

I would highly recommend having OfficeSweeet as a true all-in-one business solution. We love it!

What aspects are problematic or could work better?

As we find an issue or a possible improvement, they are quick to make the necessary changes !

What features/services would you like to see in future versions of this product?

Satisfied as is !

What specific problems in your company were solved by this product?

Scheduling and work flow analysis.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Quickbooks

Why did you decide to change it?

Better functionality in OfficeSweeet

Are you satisfied with the change?

Very

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It increased the accountability by providing businesses with a system of checks and balances.
  • It improved the reliability of information and its timely delivery to concerned departments and personnel.
  • It allowed for monitoring corporate resources, resulting in their maximized utilization.

PRICING & COSTS

What was the cost of implementing this product?

Minimal

What is your total annual cost for using this product?

Minimal

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Process Management

Asset Management
4
very good
Business Rules Management
4
very good
Collaboration
5
amazing
Lifecycle Management
5
amazing
Process Analysis
5
amazing
Process Capture
5
amazing
Process Change Tracking
5
amazing
Forms
5
amazing
Analytics
5
amazing
Data Access
5
amazing
SOA and Integration
5
amazing
Visibility and Transparency
5
amazing