Terrible Experience

What are the best aspects of this product?

I have been using this software for several years. It allows things to be done.

What aspects are problematic or could work better?

It's clunky, outdated, looks like it was built in 2005.

But worst of all, they periodically force reviews on you. Yes, you can hit "skip" but it will pop up every single time you login until you review. So I reviewed it as dreadful. And I didn't want to discuss it with them. They called me on the phone demanding to know why I had reviewed it as dreadful, and when I said that I didn't care to discuss it and hung up, THEY DISABLED MY ACCOUNT. Absolutely petty and unprofessional. I wasn't planning to air their dirty laundry, but this is too much, so here we are. They said that they had disabled it because they "couldn't reach me" and "what would you do if you couldn't reach a patient?" as if I would simply drop a patient because I couldn't reach them. This is problematic for multiple reasons, not the least of which is that I did answer the phone, I simply didn't want to discuss it with them, which is my right. They then tried to get me again to explain my negative review as a condition of turning it back on.

Here's the thing: if I can't reach a patient, I can't just stop their care- I have a legal obligation to show multiple tries of contact- including a certified letter. I also would LOSE MY LICENSE if I forced patients to review my services and then extorted them with access if they didn't explain to me why they weren't happy.

I've worked with EHRs that I don't care for over the years, but I have never, ever seen this level of unprofessionalism.

What features/services would you like to see in future versions of this product?

A new team behind it.

What specific problems in your company were solved by this product?

We used to not be able to eprescribe. Now we can eprescribe most of the time.

Are you a current user of this product?

Yes