Analysis in sales.

What are the best aspects of this product?

It's relatively easy to get this tool customized. I love how their customer support works. They've been outstanding the moment I asked them for help. They cater to just about anything related to the tool. So far, they haven't let me down.

What aspects are problematic or could work better?

It appears as if the reporting functionality isn't as intuitive as predicted. It would be nice to have further reporting options. The "saved" searches are a bit clunky. But I'm looking forward to upgrade to the 10th version and finally get rid of Microsoft Silverlight since it dampened my entire web app.

What specific problems in your company were solved by this product?

Back then, we segmented CRM offerings into several brands internally. Getting OnContact as our CRM made it easy to streamline the process. It also saved us money along the way. Having the ability to utilize the knowledgebase for technical and customer services will be a fantastic addition to the family since it can help with onboarding and cross-training for new members of the team.

Are you a current user of this product?

Yes