Great customer support and service.

What are the best aspects of this product?

Being able to communicate with other firms through the use of OnContact. Having the capacity to make internal product customizations for smaller organziations and for my company, which has a lot of active users. We've been a customer of this tool for more than a decade.

What aspects are problematic or could work better?

When making customizations of different queues, its filed header options are hard to comprehend. It could've been made to be more accurate. I've been spending a lot of my own time customizing fields so I'll know where I'm headed. A majority of users will find it difficult to come up with their customization without assistance.

What specific problems in your company were solved by this product?

Their agents assisted us with reporting communication as well as custom reporting. We've done a lot of changes for a number of years. Regardless of those changes, they were there to help us. Just recently, we made our own pipeline management and report thanks to their brilliant and supportive team.

Are you a current user of this product?

Yes