This is CRM is one decent tool to have.

What are the best aspects of this product?

This tool functions like it was intended to be. One cool part of having this product is its account management. The team who was in charge of dealing with my account are super quick and dependable. If a system goes down, the team will be there to resolve the issue almost immediately so thing are up and running in no time.

What aspects are problematic or could work better?

I hate their customization availability. OnContact's current version only comes with barely 10% of out-of-the-box functionality. The tool wasn't really made for a retail setting. Despite such limitations, it still functions. I was hoping the team managing our account had prior exprience with retail customers.

What specific problems in your company were solved by this product?

We were documenting cases for a call center agency. With so many things to consider, we though this tool may not deliver as promised. But it actually did. We didn't expect it to come through despite the limitations it imposed. The tool functioned like it was meant to be.

Are you a current user of this product?

Yes