User review
of OneFitStop
Waste of time
-
by Amy Atashi
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
The price is cheap and memberships were easy to program. (But lacked features).
What aspects are problematic or could work better?
Downtime and poor support made business impossible. App always not working, extremely slow. You can’t check people in who use the gym. It doesn’t work for a massage or spa. You can’t tell what people are being charged for- the system shows a different amount to what people are being charged.
We lost so many members because of this overcharging and we couldn’t explain what they were being charged for.
Doesn’t work on iPad.
Also don’t fall for buying their expensive glorystar device. You don’t need it and they don’t support you when you leave - you’ve stuck with an overpriced useless device.
What specific problems in your company were solved by this product?
Non- we had to change providers
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
Software + time + overpriced kiosk devices
What is your total annual cost for using this product?
N/a
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Club Management
Asset Management very poor
1
Business Rules Management very poor
1
Collaboration very poor
1
Data Mapping very poor
1
Lifecycle Management very poor
1
Process Analysis very poor
1
Process Capture very poor
1
Process Changes Tracking very poor
1
Process Mapping very poor
1
Process Modeling and Design very poor
1
Process Simulation very poor
1
Design Tools very poor
1
Forms very poor
1
Analytics very poor
1
Data Access very poor
1
Data Security ok
3
SOA and Integration mediocre
2
Visibility and Transparency mediocre
2
