A system that meets all our requirements.

What are the best aspects of this product?

I am managing a small team and this product got everything we need - CRM tools, email campaign functionality, and website plug-ins. I also like the ability not just to organize them. What is more, the customer support for this product is incredible. They have customer support specialists, account representatives, as well as onboarding experts. They are available on chat or screen share. Aside from that, they also provide learning materials such as videos and how-to-forms.

What aspects are problematic or could work better?

First, it takes some time to get the hang of the product. But I think it's just standard with most comprehensive systems like this. It's not really a big deal. Besides, Ontraport has onboarding specialists that new platform users can contact for help with account set-up. Aside from that, the platform requires a lot of manual input for simple tasks such as adding a contact. It would be nice to have features like data scrape for social media networks, email, and more to make the contact input process more seamless and faster. It would also be great if they include a Gmail plug-in, so there's no need to add contacts manually.

What specific problems in your company were solved by this product?

We have a vast customer network and want to have detailed contact information stored and easily accessible in one place. Ontraport gives us the tools we need. Aside from that, we can customize the platform to our requirements, which has been a great help in boosting our workflow.

Are you a current user of this product?

Yes