Reliable, Flexible, Intuitive video capture/management

What are the best aspects of this product?

Although I only use it rarely, the Customer Support is amazing. They attend to every detail and always make sure a positive resolution results from any contact with them. I mention it just because excellent customer support doesn't seem to be the norm these days, and Panopto is the best.

The functionality is probably the most obvious advantage that this software has over others; they continuously integrate their customer feedback into their updates. I have seen other similar software offerings "rest on their laurels" once they gained some momentum, but Panopto is always working to stay on the leading edge while offering an incredibly stable platform.

What aspects are problematic or could work better?

They are working on making their automatic speech recognition (ASR) even better than it is, as it sometimes has trouble picking up the right words. In my area (higher education in orthotics and prosthetics), I use many rare terms so I can understand why they sometimes can't understand what I'm saying. In addition, I am an extremely fast talker, so I'm actually amazed that their system is able to understand almost all of what I'm saying.

What features/services would you like to see in future versions of this product?

They are already working on features I'm excited about: 360° video is the latest.

What specific problems in your company were solved by this product?

Anytime, anywhere access to important information, regardless of whether it is an instructor's lesson, a guest presenter's materials, lab demonstrations, or impromptu opportunities to capture interesting events. Panopto is so reliable and simple that it doesn't take any setup time at all, so it also makes it convenient for those who aren't particularly tech-savvy.

Are you a current user of this product?

Yes