MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Panopto
User review of Panopto

Reliable, Flexible, Intuitive video capture/management

- by Frank Fedel

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Although I only use it rarely, the Customer Support is amazing. They attend to every detail and always make sure a positive resolution results from any contact with them. I mention it just because excellent customer support doesn't seem to be the norm these days, and Panopto is the best.

The functionality is probably the most obvious advantage that this software has over others; they continuously integrate their customer feedback into their updates. I have seen other similar software offerings "rest on their laurels" once they gained some momentum, but Panopto is always working to stay on the leading edge while offering an incredibly stable platform.

What aspects are problematic or could work better?

They are working on making their automatic speech recognition (ASR) even better than it is, as it sometimes has trouble picking up the right words. In my area (higher education in orthotics and prosthetics), I use many rare terms so I can understand why they sometimes can't understand what I'm saying. In addition, I am an extremely fast talker, so I'm actually amazed that their system is able to understand almost all of what I'm saying.

What features/services would you like to see in future versions of this product?

They are already working on features I'm excited about: 360° video is the latest.

What specific problems in your company were solved by this product?

Anytime, anywhere access to important information, regardless of whether it is an instructor's lesson, a guest presenter's materials, lab demonstrations, or impromptu opportunities to capture interesting events. Panopto is so reliable and simple that it doesn't take any setup time at all, so it also makes it convenient for those who aren't particularly tech-savvy.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provides anytime access from any location to our cloud-hosted digital files and content
  • It provides a central secure location for all our digital assets
  • It helps in easy organization and control of digital assets
  • It enables time-saving search and delivery of digital resources to our clients
  • It facilitates quicker workflows through the repurposing of assets

PRICING & COSTS

What was the cost of implementing this product?

I wasn't involved in that aspect - I am the key faculty member who recommended it based on a long-term trial I did testing Panopto against a competitor.

What is your total annual cost for using this product?

I don't know; I am faculty.

Did you get any discount for this product? How much?

I don't know; I am faculty.

FEATURE DETAILS

Metadata/taxonomy
4
very good
Storage capacity
5
amazing
Reporting/analytics
4
very good
Share
Tweet
Share