Paperspace Lures With Price, But Fails With Delivery

What are the best aspects of this product?

I tested Paperspace for six months. The product is unusable in its current form. Paperspace virtual workstations are limited by the "remote login" software that the company produces, which is a total fail. The instances will crash for up to 60 hours at a time, and support is slow to respond, because the support team is understaffed and underqualifed (meaning that most of them are not fully trained to do their job). The graphics drivers get mismatched between their servers and your local computer due to bugs in the remote login software, which results in crashes or the software not displaying properly. For professional graphics software or rendering, this is terrible, and video games will display properly. The billing software often billed me when the workstation was crashed. The workstation will power down by accident, due to bugs in their "auto-shutdown features". If it happens during a lightmap render or some other process, you can lose hours of work time and still have to pay for it, even though Paperspace killed your project. And support can be rude. Support is always bad. But sometimes they are also rude about it.

What aspects are problematic or could work better?

The entire Paperspace experience is a disaster. They have great backup management, but for all features that a company would depend on, Paperspace is a fail.

What features/services would you like to see in future versions of this product?

Using Paperspace was a waste of my company's time and money, and we've moved on.

What specific problems in your company were solved by this product?

Paperspace wasted our companies time and money, and we consider them a non-solution.

Are you a current user of this product?

Yes