What are the best aspects of this product?
There are no pros for this product. They charged for services not rendered. I had opened this account for a new business I had just recently started boarding and grooming pets. I was informed by salesperson that there were no monthly fees. They said they would be compensated out of individual transactions. I was slow to set up the credit system as just starting a new business and just moving I was overwhelmed but I didn't worry because I thought there was no charge to me regardless as was promised by salesperson. It is now a year later and I am sitting down to set up the credit card system. It turns out they were charging me over $22 per month for the past year pulling it directly out of my business bank account. When I phoned customer service they apologized but did nothing to refund the almost $300 they had taken from me.
What aspects are problematic or could work better?
To only charge for actual services rendered.
What features/services would you like to see in future versions of this product?
They will need to have a major change within the company regarding ethics.
Are you a current user of this product?
Yes
How long have you been using this product?
1-3 years
What is your company size?
1-10 Employees
What is your industry?
Veterinary
How did your company implement this product?
on premise
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
just me
What was the cost of implementing this product?
Approximately $300 over a year for services not rendered
What is your total annual cost for using this product?
Approximately $300
Did you get any discount for this product? How much?
No
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