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User review of Paysafe

Stay away, sales people lie about charges

- by Darcy Kallus

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

There are no pros for this product. They charged for services not rendered. I had opened this account for a new business I had just recently started boarding and grooming pets. I was informed by salesperson that there were no monthly fees. They said they would be compensated out of individual transactions. I was slow to set up the credit system as just starting a new business and just moving I was overwhelmed but I didn't worry because I thought there was no charge to me regardless as was promised by salesperson. It is now a year later and I am sitting down to set up the credit card system. It turns out they were charging me over $22 per month for the past year pulling it directly out of my business bank account. When I phoned customer service they apologized but did nothing to refund the almost $300 they had taken from me.

What aspects are problematic or could work better?

To only charge for actual services rendered.

What features/services would you like to see in future versions of this product?

They will need to have a major change within the company regarding ethics.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Veterinary

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

just me

PRICING & COSTS

What was the cost of implementing this product?

Approximately $300 over a year for services not rendered

What is your total annual cost for using this product?

Approximately $300

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Other Features

Recurring billing
1
very poor
Accounting integration
1
very poor
Customization
1
very poor