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User review of Periscope Data

Great customer support team

- by Ed

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

It has the best customer support I have experienced with similar products in the market. When it comes to SaaS applications, I can rate Periscope to have the best support team. They take you through every step of the way and offer multiple alternatives depending on what you are looking for. They help you to get started right away and thus smooth transition. Previously, I was using Tableau, which has more features as compared to Periscope. However, their customer support was not as effective and helpful as that of Periscope, which made everything difficult to figure out. Luckily, we were able to find what we were looking for in Periscope due to the highly responsive support team.

What aspects are problematic or could work better?

It is limited in terms of data analytics. When you compare with similar tools such as Tableau, Periscope does not offer data exploration functionality. However, it offers a reliable platform on which you can easily create monitoring dashboards. It would be better if the developers of the product included a feature that allows you to explore data. Due to this deficiency, you have to bring in a third party application to help you out with data exploration. This would be a clot easier if you could get all these features under one roof, which is the Periscope.

What specific problems in your company were solved by this product?

It has helped me to create performance dashboard for products so that engineering teams can monitor the key performance indicators (KPIs) for effective decision making. The idea that you are able to know which products are performing well and you provide the team responsible for production with such data, they will be able to prioritize based on the data provided. This in return enhances decision making in production which is a plus. On top of that, it is simple, which makes it easy to use where decisions can be arrived at with speed and accuracy.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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