- Home Club & Membership Management Software Pike13 Limited app and terrible customer service
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User review
of Pike13
Limited app and terrible customer service
-
by Kimberly Sende
USER SATISFACTION
RECOMMENDATION Very unlikely
2 out of 7
COST EFFICENCY Poor
3out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Pike13 offers ease of use, simple aesthetics on the client and back end.
What aspects are problematic or could work better?
Website integration is poor, functions are very limited for the price. As a business owner, I had to find several work arounds to do simple things like offer a coupon. The ability to sell merchandise is also somewhat limited and does not allow for website integration. The app constantly glitches or freezes and despite attempts to resolve with customer service, it does not improve. In addition, reporting is limited.
What features/services would you like to see in future versions of this product?
N/A
What specific problems in your company were solved by this product?
I needed the ability to book clients, manage staff schedules and offer services and this allowed me to do so.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
MindBody
Why did you decide to change it?
MindBody seemed inefficient and not user friendly at the time (2013).
Are you satisfied with the change?
No, I should have stuck to MindBody.
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
143
What is your total annual cost for using this product?
2000
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Club Management
Asset Management mediocre
2
Business Rules Management mediocre
2
Collaboration mediocre
2
Data Mapping mediocre
2
Lifecycle Management mediocre
2
Process Analysis ok
3
Process Capture ok
3
Process Changes Tracking mediocre
2
Process Mapping mediocre
2
Process Modeling and Design mediocre
2
Process Simulation mediocre
2
Design Tools very poor
1
Forms very poor
1
Analytics very poor
1
Data Access ok
3
Data Security ok
3
SOA and Integration mediocre
2
Visibility and Transparency very good
4
