Latency issues are now acted upon as soon as we report them.

What are the best aspects of this product?

Although I had some second thoughts about availing PingPlotter initially because of its price, I still decided to give things a try. I like how it is set up because it makes it easy for our IT staff to monitor all broken links that highly interfere with our connectivity. Learning how to read the graphs is challenging. Still, it is beneficial once you know how to interpret data and relay it to your ISP company. You are also allowed to anticipate incoming latencies through email notifications sent in advance. You and your team can prepare for a backup plan to keep things going. With PingPlotter coordinating issues to our ISP provider's tech support team has been faster and more organized than we seldom experience significant problems from the time we purchased the tool and moving forward.

What aspects are problematic or could work better?

No major issues so far with PingPlotter; that is why I like it.

What specific problems in your company were solved by this product?

It is easy for us to report technical issues that are related to poor Internet and VoIP services. We can gather screenshots and send them to people who are capable of fixing things.

Are you a current user of this product?

No