User review
of Pipeliner
Best CRM ever
-
by Elly Tangaza
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Pipeliner allows you to not only map out the stages of your Pipeliner, but you can even map out each sales process within each stage of the pipeline. This tells reps exactly what they should be doing throughout the sales process, and it allows managers to easily visualize whether or not the sales process is being followed.
What aspects are problematic or could work better?
Nothing whatsoever. I have no complaints at all.
What features/services would you like to see in future versions of this product?
The automatizer working effectively.
What specific problems in your company were solved by this product?
Dynamic visualization of the pipeline, sales process and sales activities.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
Business. $ 65. /user/month (billed annually) or $75 per user if billed monthly.
What is your total annual cost for using this product?
$ 780
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Nope
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management very good
4
Task Management amazing
5
Contract Management very good
4
Pricing Management very good
4
Email Marketing very good
4
Order Management amazing
5
Campaign Management very good
4
Analytics
Reports amazing
5
ROI Analytics amazing
5
Integrations
API amazing
5
Calendar & Contacts Sync amazing
5
Export & Import of Data amazing
5
Available Integrations amazing
5
Social Network Integration amazing
5
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal very good
4
Knowledge Base Management amazing
5
General Features
Collaboration Features amazing
5
Dashboard very good
4
Overall Performance very good
4
Access & Role Management very good
4
Mobile Support very good
4
Customization amazing
5
File Management very good
4
Language Support very good
4
Security very good
4
