User review
of Pipeliner
Get a great experience with Pipeliner CRM
-
by Francis Munyigi Ng'ang'a
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Easier to use;-, learn very fast, You can be able to customise the product the way you would like your company to perform The product can be used by anybody hence the cost of administration is reduced to the satisfactory of the user.
What aspects are problematic or could work better?
Only the initial setup is abit proble,atic but all other asoects is great.
What features/services would you like to see in future versions of this product?
video calls within
What specific problems in your company were solved by this product?
The sales were able to be customised into one unit thus reducing the burden of travelling to bring the sales report by the representative as this was done by one click of the email and there the report is with the sale manager, hence the sale rep is able to concentrate with his or her work without worrying when the report will be delivered.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Market Research
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
1000 US dollars
What is your total annual cost for using this product?
2500 us dollars
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
no the peice was fair
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management very good
4
Task Management very good
4
Contract Management ok
3
Pricing Management ok
3
Email Marketing amazing
5
Order Management very good
4
Campaign Management ok
3
Analytics
Reports very good
4
ROI Analytics ok
3
Integrations
API very good
4
Calendar & Contacts Sync amazing
5
Export & Import of Data very good
4
Available Integrations very good
4
Social Network Integration very good
4
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal very good
4
Knowledge Base Management very good
4
General Features
Collaboration Features amazing
5
Dashboard very good
4
Overall Performance amazing
5
Access & Role Management amazing
5
Mobile Support very good
4
Customization amazing
5
File Management very good
4
Language Support very good
4
Security very good
4
