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User review of Pipeliner

I have used Pipeliner CRM trial recently. I am a seasoned sales person and have used Pipeliner CRM.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Very visual and easy to use. The drag and drop feature assist in quick task management and moving between the screen become easy. I also like the contact management feature that has assisted me to manage business calls effectively. I would really recommend adoption of Pipeliner CRM to any one. It is nice.

What aspects are problematic or could work better?

The product is fine, I cannot correct a thing

What features/services would you like to see in future versions of this product?

N/A

What specific problems in your company were solved by this product?

The product streamlines sales process and customers satisfaction become real.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

Not implemented yet

What is your total annual cost for using this product?

I would choose USD 65 package

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

Not applicable

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
4
very good
Customer Management
5
amazing
Task Management
5
amazing
Contract Management
5
amazing
Pricing Management
4
very good
Email Marketing
4
very good
Order Management
5
amazing
Campaign Management
5
amazing

Analytics

Reports
4
very good
ROI Analytics
4
very good

Integrations

API
5
amazing
Calendar & Contacts Sync
4
very good
Export & Import of Data
4
very good
Available Integrations
3
ok
Social Network Integration
4
very good

Customer Service

Call Center Tools
5
amazing
Issue Tracking
5
amazing
Support Portal
5
amazing
Knowledge Base Management
3
ok

General Features

Collaboration Features
4
very good
Dashboard
4
very good
Overall Performance
3
ok
Access & Role Management
3
ok
Mobile Support
4
very good
Customization
4
very good
File Management
5
amazing
Language Support
4
very good
Security
4
very good