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User review of Pipeliner

Intuitive for Admins

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Pipeliner has made the system intuitive for admins and easy for users, this helps with adoption.

What aspects are problematic or could work better?

Pipeliner doesn't have the same level of customization ability as other CRM's out of the box.

What features/services would you like to see in future versions of this product?

Ease of use for users and admins

What specific problems in your company were solved by this product?

We use Pipeliner to streamline our sales process within accounts, contacts, and opportunities.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Management Consulting

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What is your total annual cost for using this product?

6000

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
4
very good
Customer Management
4
very good
Task Management
4
very good
Contract Management
4
very good
Pricing Management
4
very good
Email Marketing
4
very good
Order Management
4
very good
Campaign Management
4
very good

Integrations

API
3
ok
Export & Import of Data
4
very good
Available Integrations
3
ok

Customer Service

Call Center Tools
4
very good
Issue Tracking
4
very good
Support Portal
4
very good
Knowledge Base Management
4
very good

General Features

Overall Performance
4
very good
Access & Role Management
4
very good
Customization
2
mediocre
File Management
3
ok
Security
4
very good