User review
of Pipeliner
Make the Right Choice with Pipeliner CRM
-
by Mark Komba
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
It has allowed technology to take its place in sales which allows sales representatives and the marketing department to achieve the set targets and objectives.
What aspects are problematic or could work better?
The Pipeliner CRM has a lot of features that may require some time for people to be conversant with them. It may also require the trainers to be close with the trainees for them to understand them.
What features/services would you like to see in future versions of this product?
I would like to see the pipeliner integrated with various social media platforms in an attempt to ease the work of the sales representatives.
What specific problems in your company were solved by this product?
Increase in the number of sales for the different products at the company.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Insurance
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
Free
What is your total annual cost for using this product?
$100
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management amazing
5
Customer Management amazing
5
Task Management very good
4
Contract Management very good
4
Pricing Management ok
3
Email Marketing very good
4
Order Management amazing
5
Campaign Management very good
4
Analytics
Reports amazing
5
ROI Analytics very good
4
Integrations
API very good
4
Calendar & Contacts Sync amazing
5
Export & Import of Data amazing
5
Available Integrations very good
4
Social Network Integration amazing
5
Customer Service
Call Center Tools amazing
5
Issue Tracking amazing
5
Support Portal very good
4
Knowledge Base Management amazing
5
General Features
Collaboration Features amazing
5
Dashboard very good
4
Overall Performance amazing
5
Access & Role Management very good
4
Mobile Support very good
4
Customization amazing
5
File Management very good
4
Language Support amazing
5
