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User review of Pipeliner

my experiance with pipeliner crm so far is satisfactory and fruitfull

- by Mahlet Kinfe

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The feature of this Pipeliner CRM to integrate with popular business softwares to ensure that users enjoy a seamless experience.

What aspects are problematic or could work better?

Nothing serious but the only concern is trial period is somehow limited, it should have been at least 29 days, i hope obviously in near future they will update it.

What features/services would you like to see in future versions of this product?

i recommend that its free trial period should be extended

What specific problems in your company were solved by this product?

Its just like we can operate it any where anytime using only its mobile application with our smart phone so, we don't need to be at the office to operate it.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Construction

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

0.0$

What is your total annual cost for using this product?

0.0$

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

not yet

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
4
very good
Customer Management
4
very good
Task Management
4
very good
Contract Management
4
very good
Pricing Management
4
very good
Email Marketing
4
very good
Order Management
4
very good
Campaign Management
4
very good

Analytics

Reports
4
very good
ROI Analytics
4
very good

Integrations

API
4
very good
Calendar & Contacts Sync
4
very good
Export & Import of Data
4
very good
Available Integrations
4
very good
Social Network Integration
4
very good

Customer Service

Call Center Tools
4
very good
Issue Tracking
4
very good
Support Portal
4
very good
Knowledge Base Management
4
very good

General Features

Collaboration Features
4
very good
Dashboard
4
very good
Overall Performance
4
very good
Access & Role Management
4
very good
Mobile Support
4
very good
Customization
4
very good
File Management
4
very good
Language Support
4
very good
Security
4
very good